These Terms & Conditions of Use apply between you, the customer of TREOO.com (including any sub-domains), and Treoo Group Pte. Ltd. (UEN No.: 201330220D), the owner and operator of this website. By using this site you accept and agree to be legally bound by our terms and conditions. We may change the terms and condition at any time without notice. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.
Review and comments
Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. TREOO.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant TREOO.com a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content throughout the world in any media. You grant TREOO.com and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity. TREOO.com has the right but not the obligation to monitor and edit or remove any activity or content. TREOO.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Copyright and Patents
All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of TREOO.com or its content suppliers and protected by international copyright laws. The use of any TREOO.com trademark or service mark without our express written consent is strictly prohibited.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. We may amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Singapore.
This website and its content, including the site design and graphics, is copyright of Treoo Group Pte. Ltd. All rights reserved. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. TREOO.com reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
An order, once accepted, is legally binding that you have accepted all terms and conditions at will prior to order made. Orders are to be fulfilled, unless otherwise confirmed by the management of Treoo Group Pte. Ltd. via email that your order is eligible for termination on a case-by-case basis due to error on our part or other legitimate reasons stated by Treoo Group Pte. Ltd. No orders or pre-orders are allowed to be cancelled, or payment refunded if payment is already made, once they are placed and confirmed. All pre-order/backorder schedules are non-guaranteed. If a one-time refund is allowed on a case by case basis, regardless via store credits or cash, the payment transaction fee charged in the original transaction, is non-refundable.
Conditions of Sale
All orders must be paid for before goods can be released. TREOO.com will not be held liable for goods damaged during transit/delivery for goods handled by third-party logistics (3PL), or after it has been released to you after self-collection is complete. Refer to our Shipping & Delivery Policy for more information.
Order Cancellation
Once order is placed and confirmed by our system, there shall not be any cancellation of orders which are of 'processing' status. An order will hold a 'processing' status when item is already paid for or when the item is being delivered. We will allow cancellation of orders if, and only if, TREOO.com is not able to fulfill the order due to limitations, in which, there will be an official email sent to inform you. Customers who wish to violate and proceed to terminate or cancel their order(s) are liable for the following:
- Pay transaction penalty fee of SGD$30 or 10% of order value, whichever is higher.
- Deduction of 500 Audio$ or 50% of balance Rewards Points (Audio$), whichever higher.
- Blacklisted account with limited privileges
Electronic signatures and acceptance of contracts formed electronically are governed by the Electronic Transactions Act (ETA) (Cap 88) (rev. 2010) and to sections 417 or 420 of the Penal Code (Cap 224) under Singapore Law.
Refunds
Should a full refund take place in lieu of an order cancellation (or a partial refund), the fund amount will be reversed via the original payment method. In the event that a payment reversal via original payment method is not realistically possible, we may allow alternative methods subject to a 10% administrative and/or payment fee, subject to GST at the prevailing rate.
Please allow our finance department up to 14 working days to process any refund.
Fees marked as 'Payment Transaction Fee', 'Payment Surcharge' or 'Payment Adjustments' on the original Invoice or Order Confirmation, cannot be refunded.
Additional fees shall apply if the refund is to be made via another method, unless otherwise informed.
Depending on the payment method used, fund reversal as a result as a refund, may incur additional fees charged by our vendors. Such fees may be in the form of fee deductions or part amount withheld when the funds are credited back to you, as the respective vendors may impose, subject to the terms set out by them. We shall not be held liable for such fees incurred and compensation request of such fees shall be declined.
Should the refund be made back to your paying credit/debit card, please check your card statement at the end of your bill cycle to verify this refund. Alternatively, you may call up your bank to verify any refunds, after being notified in writing through email of a successful refund transaction.
There may be some fee deductions from the total amount paid, due to reasons stated under 'Order Cancellation', or on a case by case basis.
Replacement of defective products
As an authorised distributor and dealer for major audio brands, we only supply and sell products that are brand new, and sealed at the time of manufacture, or upon release to us by the respective distributors/agents. Should there be any product fault due to manufacturing defects, we will be happy to assist you to have your purchased product checked and issue resolved, once the fault has been verified by the authorised party.
If you do suspect to have received a faulty item, please contact us immediately for assistance. We may direct you to an appointed local service centre for such matters. Such products may be repaired, or replaced, in accordance to the warranty policies laid out by the respective brand owners and/or manufacturers, to which TREOO.com does not have any control over.
Refer to our full Warranty Policy for more details.
Rewards System
The term 'Audio$' is used as a reward unit in our reward system. Our reward system lets you earn points for discounts on future purchases on our TREOO.com online store. It is available to all registered users, VIP members and non-VIP members inclusive. Points are not awarded for prior purchases; during large on-going promotional events; or other excluded charges, along with certain items that are excluded in particular promotions. Other exclusions may apply.
We reserve the right to deny or put any Audio$ rewards on hold if we suspect any non-permitted usage or earning of Audio$ through illegal means; abuse of our rewards system. Audio$ that are withheld by us, will only be released upon full investigation and verification that you are the deserving owner of the withheld Audio$ value.
Pricing
All prices are displayed in Singapore Dollars (SGD), and inclusive of Goods & Services Tax (GST) at the prevailing tax rate. Prices may be subject to change without notice. An official Invoice and/or payment notice shall be sent via email, for any payment amount made towards TREOO.com.
Product Availability
All orders are subject to product availability. If a product is not available at the time of purchase you will be notified as soon as possible and offered an alternate product (if available), or a refund in the form of store credit or payment reversal, less applicable payment surcharges. The respective bank and financial institutions' policies will dictate when this refund amount is credited to your account.
For products on indent-basis, on backorder, or bespoke (customised) items, availability of goods are mostly affected due to the following reasons, but not limited to, production delays, manufacturing part shortages, shipment delays, customs clearance, etc. and TREOO.com has no control over these scenarios, be it for locally sourced goods from local distributors/agents or other foreign entities. Shipment delays can be frequent for products that are high in demand or with limited production. TREOO.com will reflect accurate stock availability to the best of our ability, but does not guarantee its accuracy.
Site Errors
Prices and availability of products and services are subject to change without notice.
Errors will be corrected where discovered within the shortest possible time. TREOO.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your payment received; credit card charged.
Website Disclaimer
TREOO.com provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any product on our site, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
Despite our most vigilant efforts to ensure that all the information on our website is 100% accurate, complete, and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product's actual price or shipping availability. We make absolutely no warranty or guarantee that the information on our website is totally error-free, complete, or currently up-to-date. We reserve the right to correct errors and/or update the content on our website at any time without any notice.
In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
Every effort by TREOO.com and our business partners is made to keep the website up and running smoothly. However, TREOO.com hold no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Security
TREOO.com uses Secure Sockets Layer (SSL) technology to ensure that your details are encrypted and securely communicated to us, safe from prying eyes or malicious threats.
Privacy Policy
Information collected by TREOO.com is kept strictly confidential. Any information passed on to third parties such as our logistics partners', is solely for the completion of your order. TREOO.com will not sell any collected personal information. Use of the website is also governed by our Privacy Policy.
Applicable Law
By visiting TREOO.com, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and TREOO.com.
Arbitration
Any dispute relating in any way to your visit to TREOO.com or to products or services sold or distributed by TREOO.com or through TREOO.com shall be submitted to 'eAlternative Dispute Resolution of the Singapore Subordinate Courts' for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The number of arbitrators shall be one; The place of arbitration shall be Singapore; The language to be used in the arbitral proceedings shall be in English Language. The arbitral award is final and binding upon both you and TREOO.com.
